We know that you may have questions about setting up and using crave.cards so we’ve put together a list of the most asked questions to help you out.

What are crave.cards Gift Cards?

crave.cards Gift Cards are a gift card provider for businesses of all sizes.

How do I set up Gift Cards for my business?

Contact us to sign up and we’ll take you through the set up process.

Where can I see how many Gift Cards I’ve sold?

You can access the crave.cards dashboards when you are logged in. You can see your sold cards in the gift card dashboard.

Where can I see the balance on my sold Gift Cards?

You can access these details in the gift card dashboard.

Can I send Gift Cards to multiple people at the same time?

Yes! If you are an enterprise plan user you can upload the details of the individuals in a .csv file and batch send gift cards.

How does payment processing work?

Your account manager will take you through payment processing.

What happens if I lose a Gift Card?

You can go into your gift card accounts and deactivate the card. If you find it you can reactivate it again.

Can I top up a Gift Card?

Yes! Whether it’s a digital or physical card you can add unlimited top ups from inside your gift card dashboard. We love this as a sustainable continuous gifting solution.

Do I have access to analytics?

Yes! We’ve included a custom full reporting and analytics suite for enterprise plan users.

Can I create reports?

Yes! You can set out what you’d like to report on, modify date ranges, and much more within your gift card dashboard.

How will my data be protected?

We adhere to all GDPR policies and have built in layers of protection against cyber-attacks.

Are the payment methods secure?

Yes. Card Processing incorporates PCI-compliant transaction processing including tokenization and point-to-point encryption (P2PE) designed to meet all EMV level 3 compliance requirements for payment processing in the U.S. and Europe.

What are the benefits of using crave.cards Gift Cards as my gift card solution?

You’ll have an expertly designed gift card solution where you can keep track of and manage your gift cards, and control your bills with a flat monthly rate.

How do I switch Gift Card providers?

We’ve created a simple switching system and our team are happy to help you with the process.

Got a question we haven’t answered here? Contact us directly at gift@crave.cards